Not a generic framework you are left to configure. Point eAutomate at acquisition, service, billing or retention and he runs it as one — your mate on a shared contact record, not software you have to operate.
Point me at the process — I'll run it!
Your customer's journey begins the moment they show interest. eAutomate captures that signal instantly — scoring intent, personalising the first response, and guiding them through an intelligent acquisition journey that feels human but runs entirely on automation.
When your customer needs help, eAutomate makes sure they feel it immediately. Cases are captured from every channel, intelligently understood, and resolved — often before the customer even realises there was a problem. Your customer is kept informed and in control throughout.
eFinance is a core module: a best-in-class financial accounting package for the SME market. Full chart of accounts, Making Tax Digital, and a ledger that replaces Xero, Sage and any standalone SaaS finance product. A digital accountant keeps daily bookkeeping. Optional human accountant oversight provides tax advice and watches the automated system — a founding principle of Applied Intelligence.
The promise you make to your customer during acquisition must be delivered flawlessly. eAutomate orchestrates every operational step that sits behind your customer commitments — ensuring delivery is on time, on spec, and continuously improving based on customer feedback and outcomes.
Winning a customer is just the beginning. eAutomate keeps them engaged, satisfied, and growing with you through continuous process management — monitoring health scores, triggering retention workflows, and identifying expansion opportunities before your competitors do.
Most platforms automate your internal processes. eAutomate goes further — it places your customer at the heart of every workflow, making them an active participant in the automation from the very first interaction.
eAutomate's AI doesn't just answer questions — it drives real business processes from start to finish. Watch how a customer onboards a Direct Debit mandate through a natural conversation, with automatic validation happening in the background.
A real-world example of AI-driven customer onboarding
A customer initiates the conversation on your website, app, or portal. The AI assistant guides them naturally through every required step — collecting information, validating it in real time, and completing the mandate setup automatically. No forms. No delays. No manual processing.
Book a discovery meeting and start a free 14-day trial. Fully configured at no risk. Transparent pricing before you commit.