Features

Built for People Who Use AI —
Not the Other Way Around.

Every feature in eAutomate is designed with one guiding principle: Applied Intelligence. AI and automation do the heavy lifting, while your people retain control, context, and the ability to act with genuine human judgement at every critical moment.

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Customer Journey Orchestration

Design the journey your customers experience, then let eAutomate run it. Your team shapes the strategy; the platform executes it with precision at every touchpoint.

Applied AI Intelligence

AI that works alongside your people — surfacing the right insight at the right moment so every human decision is better informed, faster, and more confident.

Human-in-the-Loop Controls

Every critical decision point can require human approval. You define where AI acts autonomously and where your people stay in control — with full auditability throughout.

GPT-Powered Communication

Generate, personalise, and send context-aware communications to customers at scale — drafts reviewed and approved by your team before anything is sent.

Shared Intelligence Dashboard

One real-time view of every customer, process, and AI action — giving your whole team the situational awareness to make better decisions, faster.

Document Intelligence

AI reads and extracts meaning from any document — then your people review, approve, and act with the full context already prepared for them.

Scales With Your People

As your team grows, eAutomate grows with you. AI absorbs the volume while your people focus on the relationships and judgements that drive real value.

Continuous Learning Loop

Every human decision and every customer outcome feeds back into the platform. eAutomate learns from your team's expertise and gets smarter over time.

Team & Customer Portals

Your customers see their own journey clearly. Your team manages with full context and control — approvals, escalations, and insights, from any device.

How It Works

Your Customer Journey, Fully Automated.

eAutomate is structured around the four stages of your customer's lifecycle — ensuring every interaction, from acquisition to ongoing management, is intelligent, connected, and continuously improving.

01

Customer Acquisition

eAutomate captures every inbound lead, scores their intent with AI, and launches a personalised acquisition journey — so no prospect ever falls through the cracks.

02

Onboarding & Activation

The moment a customer commits, eAutomate takes over — automating every onboarding step, document collection, account setup, and welcome communication without manual effort.

03

Service Delivery

Every service commitment is orchestrated, tracked, and delivered automatically. Customers receive proactive updates while your team is freed from routine management tasks.

04

Continuous Management

eAutomate never stops working. It monitors customer health, triggers renewals, surfaces growth opportunities, and feeds every outcome back into a loop of continuous process improvement.

Replace Your Entire Stack

One Platform. Endless Savings.

Stop paying for multiple expensive SaaS platforms that don't talk to each other. eAutomate replaces them all with one unified, automated, AI-powered solution.

Your Current Stack
Salesforce Legacy~£2,400/user/yr
MS Dynamics 365 Legacy~£1,800/user/yr
Legacy CRM~£960/user/yr
Case Management~£720/user/yr
Standalone RPA~£3,600/bot/yr
Combined Annual Cost £9,480+ / user
Save up to
87%
eAutomate™ Platform
Built-in RPA Engine
AI Augmentation Core
Full CRM Module
Case Management Suite
Workflow Automation
Analytics & Reporting
API Integration Hub
Document Intelligence
All-Inclusive Monthly Cost From £500 / month

Convinced? Let's get started.

Book a free demo and see every feature in action against your real business processes.

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